Support & beta feedback
Email support@headroommusic.app with any question, bug report, or feedback. During the closed beta you can also reply through the TestFlight or Google Play testing channel that delivered your invitation. We monitor those channels too.
Want to help test before launch? View closed-beta access for TestFlight and Google Play. Beta access is separate from support email.
Report it from inside the app
Settings → Diagnostics → Email support opens a message to us with the diagnostic report already attached. Describe what happened and send. That's the fastest way to get a fix.
To send the log another way, use “Share full diagnostic log” on the same screen. The export redacts known credentials and server-sensitive values, but review it before sending and never post it publicly.
A useful report says
- iPhone/iPad or Android device model and OS version.
- Headroom version and build number.
- Server type and version, without publishing credentials.
- What you expected, what happened, and whether it repeats.
- Whether playback was local, remote, offline, cast, or in-car.
Website form
Send a short beta report
Use this for feedback that does not need a diagnostic attachment. For playback bugs and crashes, the in-app Email support route above is still the most useful option.
Feature ideas
Feature suggestions are welcome at support@headroommusic.app. Reliability and regressions come first during the beta, but ideas are recorded for later planning. Tell us what you're trying to accomplish, not just which control or screen you'd add.
Security reports
Report a suspected vulnerability to security@headroommusic.app. Describe the issue and how to reproduce it, but never include the credential, token, or key itself. We'll confirm receipt and move the conversation to a private channel before any detail is published.
Privacy requests
Email privacy@headroommusic.app for data access, correction, or deletion requests. See the privacy policy for what Headroom stores and what stays on your own server.